Frequently Asked Questions
RETURNS AND REFUNDS
Our Returns Policy
We want all of our clients to love our products and offer the following returns policy.
Non-Faulty Returns: If for any reason you change your mind about a product then we will accept returns requested within 1 hour of receipt of the products and we will give you a refund.
There are some important conditions:
- The product has to be unopened, unused and undamaged to qualify.
- The product must be returned before we can issue any refunds.
- The price of the return postage is paid by the customer.
- The refund given will be for the price paid for the product and does not include shipping.
Faulty Returns: If you receive a product that you think is faulty or develops a fault within 1 day of purchase then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:
- The product fault must be reported within 1 day of receipt of the product.
- The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.
- If we require the product returned then we will pay for the return shipping.
- We will either replace it with free shipping or refund the amount paid for the product plus the shipping charge for the product. Please be aware that if the product was sent with other items the shipping refund will be proportional.
Incorrect Orders:
If we mistakenly send you the wrong product then please email us within 1 day and we will dispatch the correct product immediately with free delivery. If we require a return of the incorrect product then we will pay for the return shipping.
Disclaimer
Disclaimer / Legal Information
Information on this website is intended to be informative and express the viewpoint of holistic living; it is not intended to be medical advice and does not substitute advice given by other healthcare professionals. The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. Any opinions expressed on this website are not necessarily the opinions of Plant Space.
Plant Space believes in an integrative and complementary approach to health and advises all customers to discuss any health concerns with their doctor. None of our products are intended to diagnose, treat, cure or prevent any illness or disease. For diagnosis and treatment, please speak to your physician. Please contact your physician before adjusting your diet if you are taking any medications, suffering from a medical condition, are pregnant or breastfeeding, have or had breast cancer, or have any concerns about the ingredients of any of the products listed on this site. If an allergic reaction occurs, stop consuming the product immediately and consult your physician.
If you have any concerns or questions about any of the content on this website then please contact us.